Support

Orcanos is dedicated to ensuring your success with your development processes. QPack offer a full suite of tools to help your team succeed at managing a development lifecycle project.


Our forum, supported by Orcanos professionals, online help and Online training sessions will get you up and running

 

 

Support Contact

 

support@orcanos.com


Tel: +972-3-537-2561

Orcanos helpdesk
 In order to report a defect, feature request or a question, please use Orcanos helpdesk

 

Help center and Forum

 

 

 

QPack help_center

QPack forum

 

Special downloads

MDAC2.8

The MDAC (ADO) 2.8 is required by QPack client. This file comes with WindosXP and above. For Win2000 operating systems – download this file 
MSDE Microsoft Desktop Engine is SQLSERVER2000 free edition.  
Automatic Upgrade

In order to upgrade QPack, download this file (qpackUpgrade.exe) and put it on QPack server, on QPack folder (your server [WIN DRIVE]:\program files\qpack).

 

You can run the upgrade by click on qpackUpgrade.exe. 
QPack API

Use QPack API in order to add defects to QPack from external tools.

 

QPack files info

This utility retrieves a list of all files need to be installed in order for QPack to operate. The files list is saved in "c:\qpack\QpackFilesInfo.htm"

 

Check User permissions

In order for QPack to be installed, user must be admin on the machine. This script checks if login user has administrator privileges

 

Resolve browser security issues

This utility performs the followings:

1. Clean registry

2. Fix browser activeX security

3. Uninstal QPack older versions

4. Check which ADO version is installed

 

MSXML2

These files might be missing on clients working on Windows2000 OS.

 

If missing, extract these files to the system32 directory and register msxml2.dll:

regsvr32 "msxml2.dll"

 

In case you have Vista OS, you might have some problems registering the file. Use the following link to resolve it.

Make sure user has permissions to register files (you might need to Turn off user account control (UCA) from control pannel.

 

 

Orcanos helpdesk
 In order to report a defect, feature request or a question, please use Orcanos helpdesk

Usefull links

How to                       Why                                             What is

Installation               Troubleshooting                      QPack Tutorial