Complaints Management System

Assure Compliance With Complaints Handling System, From Investigation to resolution

Integrated Complaints Handling

Using QPack Complaint Management System helps you manage all those challenges for your medical device project, and support the ISO 13485, particularly in the areas of complaint handling, and labeling control. QPack Medical integrates its Complaint Management System tool in the application lifecycle management, thus creating a streamline flow of information, tracing all artifacts together in a coherent way, such as Customer complaint-> CAPA-> ECO->Risk, etc.


Tsvika Fridman – Customer Service Manager at Real Imaging

Customized Dashboards

Track customers service calls using filters, Google map, and many other professional dashboard panels

Manage Sites For Customers

Orcanos Complaints Handling Software is integrated into the Design Control and Quality Management system. Its the place where you can manage customers complaints, from recording to investigation and resolution

  • Easy to use, simple to configure, and seamlessly integrated to other Orcanos QMS/ Design Control modules.
  • Fully Customized to match organization needs
  • Manage complaint lifecycle and create custom statuses
  • Define alerts for complaints which are overdue
  • Link Risks and safety controls to the complaint, link to CAPA and more

Custom Workflows

Easily create business rules to automatically route complaints, define flow from report to handling till resolution.