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Integrated Complaints Handling

Efficiently manage complaints for your medical device and meet ISO 13485 requirements with the Orcanos Complaint Management System. Orcanos' Complaint Management System is integrated into our eQMS to streamline complaint-handling processes and ensure that no complaint goes unnoticed. Our comprehensive solution simplifies the flow of information and enhances traceability for all artifacts involved.


Customized Dashboards

Customize dashboards, filters and alerts

Track customer's complaints using custom filters, and many other professional dashboard panels. Assure no complaint is overlooked and use traceability to track impact analysis

Integrated Complaints Repository

Orcanos Complaints Handling Software is integrated into the Design Control and Quality Management system. Its the place where you can manage customers complaints, from recording to investigation and resolution

  • Easy to use and configure
  • Seamlessly integrated to Orcanos QMS/ Design Control
  • Fully Customized to match organization needs
  • Manage complaint lifecycle and create custom statuses
  • Define alerts for complaints that are overdue
  • Link Risks, CAPA to the complaint, and more

Custom Workflows

Automate Complaint Lifecyce

Easily create business rules to automatically route complaints, define flow from report to handling till resolution.


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