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Integrated Complaints Handling

Orcanos Complaint Management System helps you manage all those challenges for your medical device project, and supports ISO 13485, particularly in the areas of complaint handling. Orcanos integrates its Complaint Management System tool to the eQMS, thus creating a streamlined flow of information, tracing all artifacts together in a coherent way.

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Customized Dashboards

Customize dashboards, filters and alerts

Track customer's complaints using custom filters, and many other professional dashboard panels. Assure no complaint is overlooked and use traceability to track impact analysis

Integrated Complaints Repository

Orcanos Complaints Handling Software is integrated into the Design Control and Quality Management system. Its the place where you can manage customers complaints, from recording to investigation and resolution

  • Easy to use, simple to configure
  • Seamlessly integrated to other Orcanos QMS/ Design Control
  • Fully Customized to match organization needs
  • Manage complaint lifecycle and create custom statuses
  • Define alerts for complaints that are overdue
  • Link Risks, CAPA to the complaint, and more

Custom Workflows

Automate Complaint Lifecyce

Easily create business rules to automatically route complaints, define flow from report to handling till resolution.

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