Sometimes users do not Save As the document properly and they rename the document and change the file extension in the same place, which can create an issue when signing the documents in DMS items. Sometimes, the Files downloaded from Sharepoint can have issue. So to prevent this issue, we need to be careful while saving the document.
HOW TO SAVE AS THE DOCUMENT
- Open the word document
- Click on Home Menu and select Save As option from there.
- Rename the document and change the extension of the file which you want from the list.
- Click on Save.
You can do the same for other file types like Powerpoint, Excel files.