Defect management is a process to identify the defect of the software. It allows teams to find, record and track issues in their system/software. It’s important that everyone is able to find and record defects, and even more important, assign them to the right team members. It helps the company to prioritize against their goals set, while continually delivering value to their customers.
BENEFITS OF DEFECT MANAGEMENT SYSTEM
- Helps to ensure that defects found in the system actually get fixed
- Allows testers and developers to have a conversation and to recreate the problem together
- Allows to sends notifications to the right individual when the bug needs to be tested, fixed, and marked as verified
DEFECT MANAGEMENT PROCESS
Identification: It is the first step to identify the defect in the process. It can be done by the testing team and sometimes the customer can also tell you about the defect.
Categorization: After the defect is reported, then it moved to the desired team member to check and categorize the type of defect
Severity: Based on the defect category, the Severity of the defect is decided by the desired team member
Prioritization: According to the type of defect and severity of the defect. These defects are a set of priorities for fixing it accordingly. It can handle through a formal channel or an individual team member who is working on defects can set its own priorities for fixing defects.
Assignment: As soon as the priorities are decided, the defect is assigned to a developer to fix it.
Resolution: The developer fixes the defect and places it in the same place as where it was identified.
Verification: As soon as the defect is fixed, the Testing team verifies that the defect is actually fixeded and working as expecetd.
Closure: Once it is fixed and resolved it is marked as a closed/verified case.
Management Reporting: Create the Dashboard Panels which helps management to know which work is done and which work is going on and when it will be done.