a work item can be one of the individual tasks/artifacts required to complete a project, such as developer task, requirement, test case, etc., a bug that needs to be fixed,or any other piece of work in a project that needs to be tracked.
Work item can be customized completely, such as:
- Attributes (fields)
- Sections – each section contains attributes
- Tabs (Steps, History, Traceability…)
- Status flow
- Traceability rules
- Hierarchy rules