Effective May 25, 2018
By using any Orcanos web site, you consent to the collection and use of the information described in this statement. If we should ever make changes to this policy, we will post the changes on this page.
If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
What this policy covers
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
- What information we collect about you
- How we use, share and store information we collect
- How we store information we collect
- How to access and control your information
- How we transfer information we collect internationally
Collection of Personal Information
We only collect the information that we actually need.
Some of that is information that you actively give us when you sign up and fill Orcanos site’s registration form (such as name and e-mail address, phone, company name, etc.)., register for an event, Use Orcanos support channels, or pay for licenses. We store your name and contact information, but we don’t store credit card numbers.
When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We may use this information to improve our websites and services.
We use customer contact information from the registration form to send the user information about our company, and to provide access to secured areas within our technical support site. The customer’s contact information is also used to contact the visitor when necessary. Contact information from the order form is used to send product/download information to our customers. We may use data from our registration forms to send the user information about our company. Users may opt-out of receiving future mailings.
Sometimes we receive information indirectly, such as when you engage with our brand on social media (for instance, liking, contacting via linked in and more), we’ll have access to your interactions and profile information. We’ll still have that information even if you later remove it from the social media site.
Other scripts may be used on some web pages to deliver downloads or provide dynamic functionality on a web page. Except for online forms and the above mentioned Google Analytics scripts, scripts on our web pages are not used for information collection
Use of personal information
We may use the Personal Information we collect through the Services or other sources for a range of reasons, including:
To provide Services: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. Our Services also include tailored features that personalize your experience, enhance your productivity. Where you use multiple Services, we combine information about you and your activities to provide an integrated experience, such as to allow you to find information from one Service while searching from another or to present relevant product information as you travel across our websites.
Billing: Sending emails, quotations, invoices, receipts, etc. We use third parties for secure credit card transaction processing, and those third parties collect billing information to process your orders and credit card payments.
Account and customer support: provide support and improve the Services. For example, this may include sharing your or your Contacts’ information with third parties in order to provide and support our Services or to make certain features of the Services available to you.
Data analytics: Our data analytics may use data from Orcanos accounts, to provide and improve the Services. This information is not containing personal data. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. We also test and analyze certain new features with some users before rolling the feature out to all users.
Marketing and promotion of our services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under “Opt-out.”
Safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
Protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
How we share your information
Third-party service providers : We may need to share your personal information with third-party service providers that we engage, such as professional services, marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Reselling partners : We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have registered to, or services that you have signed up for.
Other cases : Other scenarios in which we may share the same information covered in this policy
Information storage and security
We use data hosting service providers in the United States and Europe and host the information we collect, and we use technical measures to secure your data. We also keep your information at 3rd party software such as accounting software (iCount), CRM (ZOHO), email management (Mailchimp), hard copies of billing documents, on the application database and our in-house Customer License Management (CLM) system.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information.
Account information: We retain your account information for as long as your account is active and up to 24 months thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.
Information you share on the Services: If your account is deleted, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services.
Managed accounts: If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Orcanos account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
Your Choices – Opt in/out
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Access and update your information: Our Services and related documentation give you the ability to access and update certain information about you from within the Service. You can update your profile information within your profile settings.
Delete your account: If you no longer wish to use our Services, you or your administrator may be able to delete your Services account, by contacting us (see below).
Delete your information: Our Services give you the ability to delete certain information about you from within the Service. For example, you can remove certain profile information within your profile settings. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party integration, please disable the integration or contact your administrator to do so.
Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.
Data portability: Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the spaces you under your sole control, like your personal Orcanos account.
If you choose to give us your e-mail address, we will communicate with you via e-mail. We do not share your e-mail address with others outside the Orcanos Software and its authorized distributors. You can opt out of receiving any more e-mail at any time.
Please be aware that depending on how your e-mail software is configured, information about you may be transmitted automatically when you send an e-mail to Orcanos Software.
Links to Other Sites
Orcanos Software’s web sites contain links to other sites. Orcanos Software is not responsible for the privacy practices or the content of other Web sites.
We maintain state-of-the art security technologies, arrangements and facilities on Orcanos web sites to prevent security abuses.
For more information, please visit Orcanos Security Center
Legal bases for collecting information
Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Orcanos that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent : Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Blogs and forums
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Orcanos is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Orcanos. To request the removal of your information from our blogs and forums, you can contact us at [email protected]
Social media widgets
Our websites include social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
Notification of changes
If you have any questions about this privacy statement feel free to contact us
Beit Oved 8, Tel Aviv
E-Mail: [email protected]