Customer Service

Achieve full MDR compliance for Post Market surveillance and Market surveillance. Easy to use, configure, and seamlessly integrate with Quality Management and Design Control.

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Manage Customers and Customer Sites (PMS)

Orcanos Service Center is integrated to the ALM and Quality Management system. Its the place were your customers can report service calls, which can be later addressed by your support team.

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Easy of use, Simple configuration.
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One-stop-shop Helpdesk Ticketing/Complaints for Quality & ALM
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Manage service call lifecycle and customize statuses
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Addresses risks, safety issues, mitigations, CAPA and more

Full configuration of Service Call/PMS Workflow

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Service call workflow: initiated by customers or agents for new service requests. Assigns an agent to handle the request
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Predefined workflow: The system automatically routes the service request to relevant stakeholders until resolution
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Proactive requirements: Monitoring historical data from adverse events, consumer complaints, and service calls (which is considered " reactive')
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Customer Service Dashboard

Track customer service calls using filters, Google Maps, nd many other professional dashboard panels.

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Track calls related to complaints
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Monitor missed service calls
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Filter Calls by customer/distributor
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Easily differ between open calls vs. closed calls

Discover how to conduct proper post-market surveillance with Orcanos. Give it a try today.

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